If the OST file name extensions aren't displayed, make sure that you clear the Hide extensions for known file types check box, as described in step 2. Rename any OST files by changing the OST file extension to. Click the View tab, select the Show hidden files and folders check box, and then clear the Hide extensions for known file types check box.If the folder isn't displayed, unhide the folder: Locate the following folder in Windows 8, Windows 7, or Windows Vista:Ĭ:\Users\ \AppData\Local\Microsoft\Outlook That is, delete the OST file, and then let Outlook create a new OST file and download the information again from Exchange Server. If this method doesn't resolve the issue, we recommend that you rebuild the OST file.
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